Is Optimo an official Zendesk Partner?

Yes, Optimo is an official Zendesk Partner providing licences, implementation, optimisation, and support services to growing businesses.

Who is Optimo's ideal customer?

Optimo partners with growing teams and small to medium-sized businesses (SMBs) focused on improving customer support efficiency and agent workflows.

Does Optimo sell Zendesk licences?

Yes, we are authorised to sell Zendesk licences and help you select the exact plan your business needs without unnecessary complexity.

How much does Optimo's Zendesk support cost?

We offer flexible pricing based on your business size and needs. Engaging an expert partner is often more cost-effective than trying to set up complex configurations internally.

How long does Zendesk implementation take with Optimo?

Our structured process ensures rapid and efficient setup. Most foundational implementations for growing businesses are completed in a few weeks, avoiding the typical long setup process.

Will Optimo help us with data migration and agent training?

Yes, our service is end-to-end. We manage all data migration to ensure accuracy and provide tailored training to ensure your support agents are instantly proficient with the new workflows.

Can Optimo help us implement Zendesk's new AI features?

Absolutely. We specialise in configuring Zendesk AI, including Copilot features, intelligent triage, and self-service bots, ensuring they are accurately trained on your company's knowledge base.

Explore What's New in Zendesk AI

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From buying licences to implementation, optimisation, and ongoing support, Optimo helps your team get the most out of Zendesk.

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Talk to a Zendesk Expert

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Who We Are

Hey, I'm Chris, the founder of Optimo and a certified Zendesk Partner based in London.

I've spent the last eight years helping teams make their customer support systems work for them, not the other way around. Before starting Optimo, I led operations and customer experience for companies in leisure, sport, and tech, including roles at Harlequins Rugby Club and Goboony. That's where I discovered how the right processes (and a well-tuned Zendesk setup) can completely transform the way teams support their customers.

Now, through Optimo, I help businesses of all sizes implement, optimise, and get real results from Zendesk, whether you're starting fresh, refining what you've got, or looking to add AI-powered efficiency.

If you're ready to make Zendesk simpler, smarter, and more human, I'd love to help you get there.

Chris - Founder & CX Specialist

“We've had the chance to work closely with Chris over the past two years, and he's been fantastic to collaborate with. He really knows Zendesk inside out and is great at spotting gaps where we can improve. What we love about Chris is that he doesn't just point out problems, he finds solutions, builds apps, and creates new flows that make our processes run way more smoothly. He's got a sharp eye for quick wins while also thinking ahead, setting up improvements that have a lasting impact. Chris is a real asset to any team.”

Chris N, Head of Support, Goboony

How Optimo Transforms Your Zendesk

Seamless Implementation

Get your Zendesk up and running efficiently with our expert implementation services.

Customised setup for your needs
Data migration support
Team training and onboarding
Integration with existing tools

Performance Optimisation

Maximise your Zendesk investment with data-driven optimisation strategies.

Workflow automation
Performance analytics
Process improvement
Efficiency optimisation

Strategic Consulting

Make informed decisions with expert guidance on Zendesk strategy and best practices.

Custom strategy development
Best practice implementation
Ongoing support
ROI optimisation

Maximise Your Support Platform. Minimise Effort.

From buying licences to implementation, optimisation, and ongoing support, Optimo helps your team get the most out of Zendesk.

Seamlessly Integrate With Your Tech Stack

Who We Are

Our Zendesk Services

How Optimo Transforms Your Zendesk

Seamless Implementation

Performance Optimisation

Strategic Consulting

Ready to Transform Your Zendesk Experience?

Choose Your Time

Maximise Your Support Platform. Minimise Effort.

From buying licences to implementation, optimisation, and ongoing support, Optimo helps your team get the most out of Zendesk.

Seamlessly Integrate With Your Tech Stack

Who We Are

Our Zendesk Services

How Optimo Transforms Your Zendesk

Seamless Implementation

Performance Optimisation

Strategic Consulting

Ready to Transform Your Zendesk Experience?

Choose Your Time

Nearly there!