Boost Agent Productivity & Delight Customers with Zendesk Agent Copilot

Empower your support team with AI assistance integrated directly into their workflow.

Modern support teams face increasing complexity and high customer expectations. Zendesk Agent Copilot helps agents work smarter, not harder—using AI to summarize, draft, and optimize responses right inside the Zendesk workspace.

Power up your agents with AI
Zendesk Intelligent Triage Example

Intelligent triage for faster, more accurate support

Get your questions to the right expert, instantly

No more waiting in the wrong queue or repeating yourself. With AI-powered triage, your requests are automatically understood and routed to the best agent for your needs—saving you time and ensuring you get the right answers, right away.

  • Intent detection: Understands what you need, even from complex messages.
  • Language recognition: Connects you with agents who speak your language.
  • Sentiment analysis: Prioritizes urgent or sensitive issues for faster resolution.
Faster Support with AI Example

Respond faster with Agent Copilot

Generted suggestions and actions help agents resolve inquiries faster and more efficiently.

Ready to Transform Your Zendesk Experience?

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