Discover how Optimo has helped businesses across industries transform their customer service with Zendesk. See the measurable impact of our implementation, optimisation, and ongoing support services.
A sports centre previously using traditional emails with each member of the team. Now using Zendesk are not missing revenue opportunities and seeing nearly 100% faster response times. Happier customers and a happier team.
A fast growing travel company using Zendesk to provide a better customer experience. They are seeing a 25% reduction in average handle time and a 90% possitive CSAT scores. They are also seeing a 60% increase in self-service.
With tikcets selling fast, it was important to keep fans engaged and informed. Zendesk has allowed the team to provide a better customer experience and see a 60% increase in fan engagement.