Chris

Chris

Chris, CEO and founder of Optimo, has dedicated his career to mastering the art of customer service. With 19 years of hands-on experience in the leisure, education, sports, and travel sectors, he understands what it takes to build strong customer relationships. For the past decade, he’s channelled that knowledge into becoming a top-tier Zendesk administrator, helping businesses leverage the platform to its full potential. Through Optimo, Chris and his team partner with companies to sell, implement, and optimise Zendesk, turning customer service challenges into opportunities for growth.

Reducing support staff training costs

πŸš€ Reducing Support Staff Training Costs: How Zendesk Macros & Knowledge Base Tools Slash Agent Onboarding Time

Chris

Chris 6 minute read

Zendesk Essentials

Zendesk Licensing vs. TCO Analysis: The Expert View

Zendesk Licensing vs. TCO (Total Cost of Ownership): An Expert Partner's Perspective

Chris

Chris 5 minute read

Zendesk Essentials

Maximize IT ROI: The Ultimate IT Support Ticketing ROI Guide

Maximize IT ROI: The Ultimate IT Support Ticketing ROI Guide

Chris

Chris 5 minute read

Zendesk Essentials

Help desk software hidden fees analysis

Beyond Licences: A Help Desk Software Hidden Fees Analysis

Chris

Chris 5 minute read

Zendesk Essentials

calculate total cost of ownership help desk

Stop Guessing: How to Calculate Total Cost of Ownership Help Desk

Chris

Chris 6 minute read

Zendesk Essentials

How to Use Zapier to Switch Between Zendesk IVR Menus on a Schedule

How to Use Zapier to Switch Between Zendesk IVR Menus on a Schedule

Chris

Chris 4 minute read

Tips

Top reasons to choose Optimo for Zendesk for E-commerce

Top reasons to choose Optimo for Zendesk for E-commerce

Chris

Chris 4 minute read

Zendesk Essentials

Top reasons to choose Optimo for Zendesk Chatbot Setup

Top reasons to choose Optimo for Zendesk Chatbot Setup

Chris

Chris 4 minute read

Zendesk Essentials

Top reasons to choose Optimo for Zendesk Training

Top reasons to choose Optimo for Zendesk Training

Chris

Chris 4 minute read

Zendesk Essentials

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