Chris

Chris

Chris, CEO and founder of Optimo, has dedicated his career to mastering the art of customer service. With 19 years of hands-on experience in the leisure, education, sports, and travel sectors, he understands what it takes to build strong customer relationships. For the past decade, he’s channelled that knowledge into becoming a top-tier Zendesk administrator, helping businesses leverage the platform to its full potential. Through Optimo, Chris and his team partner with companies to sell, implement, and optimise Zendesk, turning customer service challenges into opportunities for growth.

Zendesk Churn Reduction: Strategies for SMB Support Success

Zendesk Churn Reduction: Strategies for SMB Support Success

Chris

Chris 7 minute read

Zendesk Essentials

Zendesk Views: Ticket Filtering and Organisation for Efficiency

Zendesk views: Mastering Ticket Filtering and Organisation for Efficiency

Chris

Chris 6 minute read

Zendesk Essentials

Zendesk migration: A Step-by-Step Guide for SMBs

Zendesk migration: A Step-by-Step Guide for SMBs

Chris

Chris 7 minute read

Zendesk Essentials

Zendesk feedback: How to Turn Customer Input into SMB Support Improvement

Zendesk feedback: How to Turn Customer Input into SMB Support Improvement

Chris

Chris 8 minute read

Zendesk Essentials

Setting Up Zendesk SLAs for Small Teams

Setting Up Zendesk SLAs for Small Teams

Chris

Chris 8 minute read

Zendesk Essentials

Best Zendesk Features for SMBs

Best Zendesk Features for SMBs: Ticket Management and Automation That Saves You Time

Chris

Chris 6 minute read

Zendesk Essentials

Zendesk Response Time: How to Reduce It for SMBs

Zendesk Response Time: How to Reduce Response Times in Zendesk

Chris

Chris 5 minute read

Zendesk Essentials

Zendesk Apps and Integrations to Enhance SMB Support

Zendesk Apps: Using Zendesk Apps to Enhance Support

Chris

Chris 6 minute read

Zendesk Essentials

Zendesk Users: Managing Roles and Permissions for SMBs

Zendesk Users: Tips for Managing Zendesk Users and Permissions

Chris

Chris 6 minute read

Zendesk Essentials

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