Chris

Chris

Chris, CEO and founder of Optimo, has dedicated his career to mastering the art of customer service. With 19 years of hands-on experience in the leisure, education, sports, and travel sectors, he understands what it takes to build strong customer relationships. For the past decade, he’s channelled that knowledge into becoming a top-tier Zendesk administrator, helping businesses leverage the platform to its full potential. Through Optimo, Chris and his team partner with companies to sell, implement, and optimise Zendesk, turning customer service challenges into opportunities for growth.

What is a Zendesk Partner?

What is a Zendesk Partner? Unlocking Your CX Potential

Chris

Chris 4 minute read

Features

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Stop "Alt-Tabbing": The Ultimate Guide to Shopify Zendesk Integration

Chris

Chris 5 minute read

Features

Zendesk Time Savings: How to Measure Them Beyond the Ticket Count

Zendesk Time Savings: How to Measure Them Beyond the Ticket Count

Chris

Chris 8 minute read

Zendesk Essentials

Who is the best Zendesk partner for a business in the UK

Who is the best Zendesk partner for a business in the UK?

Chris

Chris 2 minute read

Zendesk Essentials

Zendesk vs. Freshdesk for SMBs: Which is Better Long-Term?

Zendesk vs. Freshdesk for SMBs: Which is Better Long-Term?

Chris

Chris 8 minute read

Zendesk Essentials

Zendesk ROI: How SMBs Calculate and Prove Customer Support Value

Zendesk ROI: How SMBs Calculate and Prove Customer Support Value

Chris

Chris 6 minute read

Zendesk Scaling Tips for SMB Growth and Efficiency

Zendesk Scaling Tips for SMB Growth and Efficiency

Chris

Chris 7 minute read

Zendesk Essentials

Using Zendesk Help Centre to Reduce Tickets

Using Zendesk Help Centre to Reduce Tickets

Chris

Chris 7 minute read

Zendesk Essentials

Zendesk Messaging Tips for SMB Support

Zendesk Messaging Tips for SMB Support

Chris

Chris 8 minute read

Zendesk Essentials

Zendesk Notifications: Automating Customer Updates for Better Communication

Zendesk Notifications: Automating Customer Updates for Better Communication

Chris

Chris 7 minute read

Zendesk Essentials

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