Chris

Chris

Chris, CEO and founder of Optimo, has dedicated his career to mastering the art of customer service. With 19 years of hands-on experience in the leisure, education, sports, and travel sectors, he understands what it takes to build strong customer relationships. For the past decade, he’s channelled that knowledge into becoming a top-tier Zendesk administrator, helping businesses leverage the platform to its full potential. Through Optimo, Chris and his team partner with companies to sell, implement, and optimise Zendesk, turning customer service challenges into opportunities for growth.

Zendesk Customisation for SMB Support Branding

Zendesk Customisation: How SMBs Can Customise Zendesk for Better Support

Chris

Chris 6 minute read

Zendesk Essentials

Zendesk Dashboards: Simple Reporting to Power Your SMB Support

Zendesk Dashboards: Simple Reporting to Power Your SMB Support

Chris

Chris 6 minute read

Zendesk Essentials

Zendesk CSAT: How to Measure Customer Satisfaction (SMB)

Zendesk CSAT: How to Measure Customer Satisfaction in Zendesk

Chris

Chris 6 minute read

Zendesk Essentials

Zendesk Automation: Boost Small Business Efficiency

Zendesk Automation: Workflow Automation to Boost Small Business Efficiency

Chris

Chris 6 minute read

Zendesk Essentials

Zendesk Ticketing: Best Practices for SMB Ticket Management

Zendesk Ticketing: Best Practices for Ticket Management in SMBs

Chris

Chris 7 minute read

Zendesk Essentials

Using Zendesk Macros to Save Time

Using Zendesk Macros to Save Time

Chris

Chris 6 minute read

Zendesk Essentials

Zendesk Training: Tips for Training Your Team on Zendesk

Zendesk Training: Tips for Training Your Team on Zendesk

Chris

Chris 8 minute read

Zendesk Essentials

Zendesk Multi-Channel: Setting Up for Seamless SMB Support

Zendesk Multi-Channel: Setting Up for Seamless SMB Support

Chris

Chris 7 minute read

Zendesk Essentials

Zendesk Workflow: How to Streamline Customer Support with Zendesk

Zendesk Workflow: How to Streamline Customer Support with Zendesk

Chris

Chris 6 minute read

Zendesk Essentials

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